The challenge
The client needed experienced specialists to support enterprise digital experience implementations across a demanding partner ecosystem. Platform knowledge alone was not enough: successful hires required recognized credentials, implementation experience and the consulting judgment to work through complex customer and stakeholder environments.
The relevant talent community was small and fragmented across product, agency, consultancy and client-side teams. Many profiles referenced the platform without showing genuine delivery depth, making accurate qualification as important as finding the candidates in the first place.
The search
Change mapped certified professionals across content management, analytics and personalization, then qualified the scale and complexity of the implementations behind each profile. This separated people who had worked around the technology from those who could take ownership within a major enterprise program.
Our relationships across the specialist partner network created access to passive candidates with current product knowledge. Assessment also covered consulting style, stakeholder communication and the ability to translate platform capability into practical customer outcomes.
The outcome
Multiple certified specialists were hired to support major enterprise implementations. The appointments added proven platform expertise at the point of delivery and strengthened the capability available to customers and implementation partners.
Because the search tested practical delivery experience alongside certification, the client secured people able to contribute beyond the product itself—working confidently with stakeholders, navigating program complexity and helping turn the platform investment into usable outcomes.
“Change found people who actually knew the platform.”
Partner Director